Refund policy

Return & Refund Policy

At Smart Mobile Product, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and in the same condition as received.
  • Be returned in its original packaging with all accessories, manuals, and tags (if applicable).
  • Include the original receipt or proof of purchase.

How to Request a Return

To initiate a return, please contact us at:

Email: sales@smartmobileproduct.com

Return Address:

Shop #41, Naaz Market, Near Moti Masjid, Liaquat Road, Rawalpindi, Punjab, Pakistan

Please do not send any items back without contacting us first. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide instructions on how and where to send your package.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and work quickly to resolve it through a replacement, exchange, or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used mobile accessories (unless defective)
  • Screen protectors that have been applied
  • Customized or personalized products
  • Clearance or sale items
  • Gift cards
  • Items damaged due to misuse, accidental damage, or unauthorized repairs

If you are unsure whether your item qualifies for a return, please contact us before placing your request.

Exchanges

If you wish to exchange an item, please request a return first. Once your return is approved, you may place a new order for the desired product.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

Email: sales@smartmobileproduct.com

WhatsApp: +92 318 5969567

  Returns are accepted only for products in original condition with all accessories.

  Products showing signs of physical damage, water damage, or unauthorized repair are not eligible for return or refund.

  If a product is sealed (such as earphones or certain accessories), it should remain unopened unless it is defective.

  Consider requiring customers to report missing or damaged items within 48 hours of delivery.